Privacy Policy

When you use F1 Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the actions you take and the checks that may be required before or during your account relationship.

• Account details, such as your name, date of birth, username, password, contact details and account preferences.
• Identity and verification information, including documents or other information needed to confirm your identity, age, location or eligibility to use the service.
• Payment and transaction records, such as deposits, withdrawals, account balances, payment method details, transaction history and information connected with payment reviews.
• Gambling and account activity, including login information, games or services used, requests made to support and settings or restrictions applied to your account.
• Technical information, including your IP address, browser type, operating system, device identifiers, approximate location, language settings and information about how you use the website.
• Cookie and similar technology data, including information about sessions, preferences, website performance, security and interactions with pages or features.
• Communications, including messages, documents and information you provide when contacting support or making a complaint, request or enquiry.

You should provide information that is accurate and keep your account details up to date. If you provide information about another person, you should have a lawful basis and any permission needed to share it. We do not generally ask you to provide more information than is reasonably required for the relevant purpose.

F1 Casino may use personal information to provide and administer the website and gambling services. This includes creating and maintaining your account, processing account actions, displaying relevant settings, responding to enquiries and helping you use the available features.

Verification, security and safer services

Information may be used to verify identity and age, carry out account reviews, detect suspicious or unauthorised activity, prevent fraud, protect the website and investigate transactions or behaviour that may breach the applicable terms. These checks can help protect players, the business and the integrity of the service.

Legal, operational and communication purposes

• To meet applicable legal, gambling, financial, identity, responsible gambling and record-keeping requirements.
• To process payments and withdrawals, investigate payment issues and maintain accurate financial records.
• To monitor, test, maintain and improve website performance, reliability, accessibility and security.
• To provide customer support, review complaints, resolve disputes and keep a record of relevant communications.
• To send service messages about your account, security, verification, transactions, changes or other information needed to operate the service.
• To send marketing or promotional communications where permitted and where you have provided consent or another appropriate permission.

We may also use information to produce aggregated or de-identified reports. These reports are designed not to identify individual players and may help us understand usage, improve services and manage operational risks.

Cookies and similar technologies

F1 Casino may use cookies and similar technologies to keep you signed in, remember preferences, support security, measure website performance and understand how features are used. Some cookies are necessary for the website to operate, while others may help with analytics, personalisation or communications.

You can manage or delete cookies through the settings in your browser. Disabling certain cookies may affect sign-in, account functions, security checks or the way some parts of the website operate. Your browser may also allow you to block cookies, limit them to particular websites or notify you when a cookie is being placed.

When information may be shared

Personal information may be shared where reasonably necessary to provide the service, complete a requested transaction, protect the website or meet an obligation. Recipients may include payment and identity verification providers, technology and hosting providers, security and fraud prevention services, customer support providers, professional advisers and other service providers that assist with business operations.

Information may also be disclosed where required or permitted by applicable requirements, to respond to lawful requests, protect legal rights, investigate suspected misuse, prevent harm or support an audit, dispute or legal process. Service providers are expected to handle information appropriately and only for relevant purposes. We do not treat personal information as something to be sold for its own sake.

Some providers or systems may handle information in locations outside Australia. Where this occurs, appropriate steps may be taken to protect the information and support lawful handling. The countries or locations involved may depend on the providers and technology used at the relevant time.

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, misuse, alteration, loss and disclosure. These measures may include access controls, account security processes, monitoring, secure transmission methods and procedures for handling suspected security incidents.

No website, online account or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a suitable password, signing out of shared devices and notifying support if you believe your account or personal information has been accessed without permission.

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or making a deletion request may not result in every record being removed immediately.

When information is no longer required, it may be securely deleted, destroyed, anonymised or placed beyond active use, subject to applicable requirements and legitimate business needs. Copies may remain in secure backups for a limited period while normal deletion processes are completed.

Depending on your circumstances and applicable requirements, you may have rights relating to the personal information held about you. These rights are not always absolute, and a request may be limited where information must be retained, disclosure could affect another person, or an exception applies.

• Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where another valid basis for deletion applies.
• Marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available.
• Information about handling: ask questions about how your information is collected, used, stored or shared.

To exercise your data rights, or to make a privacy request, contact support@f1casino.best. Please describe your request clearly and include enough information for us to understand what you need. For account security, we may need to verify your identity before providing information or making changes. We may ask for reasonable supporting details, but you should not send unnecessary payment passwords or other sensitive information by email.

We aim to handle requests within a reasonable period. If a request cannot be completed, we may explain the reason, such as a legal retention requirement, security concern or need to protect another person's information. Withdrawing marketing consent does not affect the lawful use of information before consent was withdrawn, and it does not stop essential service or security messages.

Updates to this policy

This Privacy Policy may be updated when services, technology, operational practices or applicable requirements change. The latest version will be made available on the website. You should review it from time to time so you understand how current practices apply to your information. If a change is significant, additional notice may be provided where appropriate.